Effective Date: September 9, 2026

At East Bay Paratransit, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you opt in to receive SMS (text) messages from us, we may collect:

• Your mobile phone number
• Your consent to receive SMS messages
• Message interaction data, such as delivery status and responses

How We Use Your Information

We use your information solely for purposes related to our SMS communications, including:

• Sending notifications, alerts, updates, or other requested information
• Responding to inquiries and support requests
• Maintaining records of your communication preferences

No Sharing or Selling of Information

We do not sell, rent, trade, or otherwise share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Your personal information and SMS consent data will only be used to provide the services you have requested and as required by applicable law.

Third-Party Service Providers

We may use trusted service providers to facilitate the delivery of SMS messages on our behalf. These providers are contractually obligated to protect your information and may only use it to perform services for us.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you re-enroll.

For assistance, reply HELP or contact us at:

• Phone: (510) 287-5000

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and reflected by an updated effective date.