SMS Terms and Conditions

Effective Date: 9/18/2026

By opting in to receive SMS messages from East Bay Paratransit, you agree to the following Terms and Conditions regarding text message communications.

By providing your mobile phone number and opting in, you consent to receive text messages from East Bay Paratransit related to:

  • Customer service inquiries
  • Account information and support
  • Appointment scheduling and confirmations
  • Service updates and notifications
  • Responses to questions submitted by customers
  • Other communications directly related to your relationship with our company

Our agents may respond to inquiries initiated by you through SMS. Message frequency may vary depending on your interactions with us and the nature of your inquiries. You may receive recurring text messages as needed to address your requests or provide customer support.

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

SMS services may not be available on all carriers or mobile devices. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed.
 

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (510) 287-5000.

Our authorized representatives and agents may communicate with you via SMS to answer questions, provide support, and assist with services you request. Communications will be limited to legitimate business purposes and customer service-related matters.

Carriers are not liable for delayed or undelivered messages.

East Bay Paratransit is not responsible for delayed, undelivered, or misdirected messages caused by carrier issues, technical problems, or factors beyond our reasonable control.
 

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website and become effective upon publication unless otherwise stated.
 

If you have any questions regarding privacy, please read our privacy policy: Click Here.