FAQs
- What if I don’t have a smart phone? Can I do this online?
- How can I get the App?
- How can I set up My account?
- How do I set up a payment method so I don’t have to put in my credit card info for each transaction?
- Can I book my trip on the app?
- How can I view my upcoming trips?
- How can I view my completed and/or cancelled trips?
- Can I pay for all of my upcoming trips at once?
- How do I add to my balance?
- What if I forgot my password?
- What is the minimum amount of funds I can add to my balance?
- What is the maximum amount of funds I can add to my balance?
- Can I cancel my trip on the app?
- How do I get a refund for a trip I have paid for on the APP but I canceled my ride?
- I want to set this up for a family member who does not own a smartphone. Can I use mine?
- Can my family member book and pay for a trip with the account I set up for them through the Customer Service Call Center?
- Do I need to show the driver my ticket on my phone when I board the van?
What if I don’t have a smart phone? Can I do this online?
This program is app based only and is not available via the internet. If you do not have a smart phone, you will continue to pay for your East Bay Paratransit rides with EBP tickets or cash.
How can I get the App?
Go to the App Store (iPhone) or Google Play (Android) and search “Paratransit Contactless Payment”. Make sure you see the EBP logo and follow the steps to download the app for free.
How can I set up My account?
Once you’re downloaded the app, you will see the “create an account” screen. Follow the prompts to enter your First and Last name, Paratransit Client ID Number, email address, confirm your email address, and create a password that is at least 8 characters and includes at least one uppercase letter, one lowercase letter and one special character.
How do I set up a payment method so I don’t have to put in my credit card info for each transaction?
Go to your profile and tap “edit payment”. You will be prompted to set up payments using a debit or credit card, through your PayPal account, or through your Venmo account.
Can I book my trip on the app?
No. Trips must still be scheduled through the East Bay Paratransit Customer Service Center by calling 510-287-5000.
How can I view my upcoming trips?
At the bottom left of the app you will see “My Trips”. Click that icon to view your Upcoming, Past and/or cancelled trips.
How can I view my completed and/or cancelled trips?
At the bottom left of the app you will see “My Trips”. Click that icon to view your Upcoming, Past and/or cancelled trips.
Can I pay for all of my upcoming trips at once?
Click on “My Trips” at the bottom left of the app. Once you are on the screen that displays all of your trips, click “pay” on any trip that is not currently paid. At the bottom of the screen click “Add more trips”. You will now see “select all” on the upper right of this screen. Then follow the prompts to pay the total amount for all unpaid trips.
How do I add to my balance?
Click on the “Profile” icon at the bottom right. Click on “add to balance”. Choose the amount of you’d like to add, then follow the prompts to complete the transaction with your preferred payment method.
What if I forgot my password?
From the home screen click “forgot password” and follow the prompts to be emailed a link to reset your password.
What is the minimum amount of funds I can add to my balance?
What is the maximum amount of funds I can add to my balance?
Can I cancel my trip on the app?
No. Trips must be cancelled by contacting the East Bay Paratransit Customer Service Center by calling 510-287-5000.
How do I get a refund for a trip I have paid for on the APP but I canceled my ride?
Refunds will be handled by contacting East Bay Paratransit Customer Service center by calling 510-287-5000.
I want to set this up for a family member who does not own a smartphone. Can I use mine?
Yes, you can you your smart phone to set up an account for a family member or friend who is a certified paratransit rider. You will be able see all of their scheduled trips and select and pay for their trips using the app. Riders who have accounts may request to pay for a trip when they are making their reservation by calling Customer Service at 510-287-5000.
Can my family member book and pay for a trip with the account I set up for them through the Customer Service Call Center?
Yes. If there are sufficient funds on the account, the individual booking the trip may ask the Call Center Agent to pay the fare from the account when making the reservation.
Do I need to show the driver my ticket on my phone when I board the van?
No. The driver will see that you have already paid your fare on the screen in the van.