Survey

Once a year an independent survey firm does a large customer satisfaction survey of East Bay Paratransit riders. The survey questions are asked on the telephone to a random sample of riders. Please help us by participating in the survey if you are contacted.

Rider Advisory Committee

East Bay Paratransit established a rider advisory committee to work with management staff even before service began. This committee, known as the SRAC, has been a part of the ADA paratransit program since 1995.

The 16 member committee consists of twelve East Bay Paratransit users from all parts of the service area, and four other members and individuals from city programs or social service agencies that have ADA riders as clients.

To apply to be a member of the committee. Click Here.

For more information about the SRAC, click here.