East Bay Paratransit is modernizing its paratransit software
What does East Bay Paratransit use its software for?
We utilize technology to accept reservations and schedule rides, optimize drivers’ route assignments, receive ADA paratransit applications and manage customer databases, record customer feedback, monitor program performance, generate reports, and much more.
Why was the previous software replaced?
Our previous software was obsolete, and could no longer be supported by the previous vendor.
Who will the new software vendor be?
Spare Labs, Inc.
How was the new software vendor selected?
Spare was selected through a competitive procurement process. Spare’s system was determined to provide the best combination of value and quality to meet the needs of East Bay Paratransit.
What features does the new system have?
Our new system will be deployed in two phases. In Phase 1, which launched May 1, 2026, new, modernized software replaced the previous software system.
Phase 2 will feature further enhancements that may improve the customer interface and experience.
Will the new system improve efficiency?
We expect that the new system will improve vehicle routing and dispatching. With our previous system, trips were dispatched manually as trip cancellations and service changes occur throughout the day. By contrast, the new system optimizes routes dynamically and in real-time.
How can I stay informed about this project?
We will provide progress updates on this page. You may also contact us at (510) 287-5000 for more information.