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East Bay Paratransit Civil Rights Information
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- English: Complaint Form
Compliance with Title VI of the Civil Rights Act of 1964, (Title VI)
AC Transit and BART, who operate East Bay Paratransit (EBP), are committed to ensuring no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI. If you believe you have been subjected to discrimination by East Bay Paratransit under Title VI, you may file a written complaint or call the paratransit offices.
Title VI complaints should be filed as close to the date of the alleged discrimination as possible, but no later than 180 days.
Title VI Complaint forms are available here. You may also obtain a complaint form or file your complaint over the phone by dialing East Bay Paratransit’s Quality Assurance Manager at 510-446-2006 or dial 711 for the California Relay Service.
- English: Complaint Form
- English: Denial of Appeal process
- English: Research Recommendation
Americans With Disabilities Act (Title II)
The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. The purpose of the law is to make sure that people with disabilities have the same rights and opportunities as everyone else. The ADA gives civil rights protections to individuals with disabilities like those provided to individuals based on race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services, and telecommunications. The ADA is divided into five titles (or sections) that relate to different areas of public life.
- English: Appeals Process
- English: Complaint Form
- English: Request Form
East Bay Paratransit is fully compliant with the paratransit requirements of the ADA. We are committed to making reasonable modifications to policies, practices and procedures to ensure East Bay Paratransit services are accessible to everyone. To make a request for a reasonable modification, please contact East Bay Paratransit’s Quality Assurance Manager at 510-446-2006 or dial 711 for the California Relay Service or download the Reasonable Modification Request form, from above.