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East Bay Paratransit Civil Rights Information
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- English: Complaint Form
Compliance with Title VI of the Civil Rights Act of 1964, (Title VI)
AC Transit and BART, who operate East Bay Paratransit (EBP), are committed to ensuring no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI. If you believe you have been subjected to discrimination by East Bay Paratransit under Title VI, you may file a written complaint or call the paratransit offices.
Title VI complaints should be filed as close to the date of the alleged discrimination as possible, but no later than 180 days.
Title VI Complaint forms are available here. You may also obtain a complaint form or file your complaint over the phone by dialing East Bay Paratransit’s Quality Assurance Manager at 510-446-2006 or dial 711 for the California Relay Service.
- English: Complaint Form
- English: Denial of Appeal process
- English: Research Recommendation
Americans With Disabilities Act (Title II)
East Bay Paratransit is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of a disability, as provided by Title II of the Americans with Disabilities Act of 1990 (ADA).
Title II is regulated by the Department of Justice (DOJ). East Bay Paratransit’s provision of transportation facilities, vehicles and transit services are regulated by the Department of Transportation (DOT).
To file a complaint regarding transportation facilities, vehicles and transit services, please utilize the Complaint Form above. You may also obtain a complaint form or file your complaint over the phone by calling East Bay Paratransit’s Quality Assurance Manager at (510) 446-2006 or dial 711 for the California Relay Service.
- English: Request Form
- English: Complaint Form
- English: Appeals Process
East Bay Paratransit is fully compliant with the paratransit requirements of the ADA. We are committed to making reasonable modifications to policies, practices, and procedures to ensure East Bay Paratransit services are accessible to everyone.
To make a request for a reasonable modification, visit use the Request Form above. You may also request a form or make your request over the phone by calling East Bay Paratransit’s Quality Assurance Manager at (510) 446-2006 or dial 711 for the California Relay Service