Survey

Once a year an independent survey firm does a large customer satisfaction survey of East Bay Paratransit riders. The survey questions are asked on the telephone to a random sample of riders. Please help us by participating in the survey if you are contacted.

Rider Advisory Committee

The East Bay Paratransit Access Committee (EBPAC) is a 16-member committee consisting of 12 East Bay Paratransit users from all parts of the service area, and 4 other members and individuals from city programs or social service agencies that have ADA riders as clients.

The Committee was established by East Bay Paratransit to advise management staff on a variety of items including changes to procedures or policies, reviewing budgets and funding claims, and outreach to people with disabilities who need to know about paratransit.

To apply to be a member of the committee, click Here.

For more information about the EBPAC, click Here.