Eastbay Paratransit’s Emergency Action Guide Resource Page

Responding to COVID-19 concerns 

Eastbay Paratransit provides vital transportation services within Alameda County and portions of Contra Costa County. With the likely continued spread of the COVID-19 novel coronavirus, we understand that people may be feeling anxiety and concern about the safety of public transit; we take this very seriously.

Beginning midnight, Saturday, October 1st, 2022, all riders are strongly encouraged to wear a hole or valve free protective covering over the mouth and nose when onboard the bus.

COVID-19: Considerations for Wearing Masks (Link: CDC Cloth Face Cover Guidelines)

If you require additional information about the mask mandates, please contact our eligibility department at (510) 287-5000 option 5 to speak with a representative.

Mask Exemption Request Form


If you would like a copy of the mask example flyer, click the links below:  

Eastbay Paratransit is partnering with other agencies in the region to share messages with the public about how to help prevent the spread of this virus, as well as the flu. It is important to be calm, educated and prepared. Below are some simple precautions we all can observe to help keep ourselves and others healthy:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. Hand sanitizer with at least 60% alcohol will do if soap and water are not available.
  • Cover your cough or sneeze with a tissue, then throw tissue in the trash and wash your hands.
  • Avoid touching your mouth, nose, and eyes with unwashed hands to avoid transferring germs.
  • Clean and disinfect frequently used surfaces, like counters, light switches and doorknobs.
  • Stay home when you are sick and avoid close contact with others.

Our cleaning regime includes deep cleaning with special attention given to wiping down all high-touch areas with disinfectant. Employees are trained to immediately report and respond to urgent messes on vehicles. If you have concerns or observe a bus or vehicle that needs attention, please alert a transit employee right away.

At this time we are following the guidance of local health authorities to help prevent the spread of coronavirus. We ask that all riders take the advice of health authorities to stay home and avoid public places if you or someone you live with are sick, especially if there are symptoms such as a fever, cough or other respiratory symptoms.

Our top priority is to help support the public and our employees in staying healthy and safe. Thank you for partnering with us to help prevent the spread of illness.

If you have questions or concerns about coronavirus, we encourage you to contact the local health authorities:  


Welcome to Eastbay Paratransit’s Emergency Action Guide Resource page. The resources listed here will help you and your family to prepare for and during an earthquake, fire, gas leaks, or other disasters. 

 You can download “East Bay Paratransit Emergency Action Guide,” booklet:

East Bay Paratransit Emergency Action Guide booklet Is available in large print

Please call Eastbay Paratransit (510) 287-5000 if you would like the Eastbay Paratransit Emergency Action Guide in Braille, large prints, text only, or other format that Eastbay Paratransit may provide.



American Red Cross:

The American Red Cross of the Bay Area serves six counties: Alameda County, Contra Costa County, San Francisco County, San Mateo County, Marin County and Solano County. The Bay Area’s American Red Cross address is 1663 Market Street, San Francisco, CA 94103 and toll-free number is 1-888-4-HELP-BAY. Email address redcross.org

You can download these FREE Red Cross Mobile Apps through Apple App store, Android or Google Play. Not only can you get the tools and preparedness for an emergency, you can share your ideas as well.



FEMA (Federal Emergency Management Agency)

Here are some video links from FEMA.gov to help you in what to do in an emergency:



Alameda County and Contra Costa County Emergency (local):

If you live in Alameda County, check out The Alameda County Emergency web site where you can research how to be ready for the next natural disaster. The web address is acgov.org/emergencysite.

If you live in Contra Costa County, go to http://co.contra-costa.ca.us/158/Emergency-Services to get detailed information on emergency operation plans. You can also register to receive alerts on your cell phone, text, or email. Just go to www.cococws.us to subscribe.




2-1-1 is a free phone number and online database that connects Californians quickly and effectively to existing health and human service programs, joblessness support and disaster response information in their communities. It is available 24 hours a day, 7 days a week and in 150 different languages. The goal of 2-1-1 California is to ensure all California residents have access to 2-1-1 through a connected, statewide network.



Other Resources:

It is important to know what types of emergencies could affect your area. Be prepared. Have a plan together, have emergency contacts available, build an emergency supply kit, be informed and be involved. Here are a few more resources you can use:



East Bay Paratransit