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Welcome to East Bay Paratransit
East Bay Paratransit is a public transit service for people who are unable to use regular buses or trains, like those operated by AC Transit and BART, because of a disability or a health-related condition. East Bay Paratransit transports riders from their origin to their destination in vans equipped with a wheelchair lift. East Bay Paratransit was established by AC Transit and BART to meet requirements of the Americans with Disabilities Act (ADA).
Contact Information
Phone Numbers:
Main Phone Number (510) 287-5000
Toll Free 1-800-555-8085Fax (510) 287-5069
Alternative Formats
Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 510-287-5000 to speak to a representative or email the Quality Assurance Manager Jasher Nowland at Jasher.Nowland@transdev.com. East Bay Paratransit will do its best to provide the requested alternative format within a reasonable time.
Rider Informational Documents:
East Bay Paratransit Riders Guide
- English: Riders Guide
- Español: Guía de Pasajeros
- 中文：车手指南
All About East Bay Paratransit
- English: All About East Bay Paratransit
- Español: Todo sobre el paratránsito de East Bay
- 中文：关于东湾公交的一切
- English: Standing Orders
- Español: Subscripciones
- 中文：常规订单
- English: Tips for Dialysis Riders
- Español: Jinetes de diálisis
- 中文：透析车手
The East Bay Paratransit App is Now Out!
COVID-19 Updates
Responding to COVID-19 Concerns
Passenger Face Covering Updates!
Service Hours
Service is provided during the hours of AC Transit’s bus and BART’s rail operations. Service is limited to areas within ¾ mile of an operating bus route or BART station. Call (510) 287-5000 for information about specific times and locations.Office Hours
| Administration |
M-F, 8 AM to 5 PM (phone only!) |
| Ticket Sales |
M-F, 8 AM to 5 PM (online & phone only!) |
| Cancellations | 24 hours |
| Complaints | 24 hours |
| Customer Service Center |
Every day, 4 AM to 1 AM (phone only!) |
| Eligibility Certification |
M-F, 8 AM to 5 PM (phone only!) |
| General Information |
Every day, 4 AM to 1 AM (phone only!) |
| Reservations |
Every day, 8 AM to 5 PM (phone only!) |