East Bay Paratransit lift van

Welcome to East Bay Paratransit

East Bay Paratransit is a public transit service for people who are unable to use regular buses or trains, like those operated by AC Transit and BART, because of a disability or a disabling health condition. East Bay Paratransit transports riders from their origin to their destination in vans equipped with a wheelchair lift. East Bay Paratransit was established by AC Transit and BART to meet requirements of the Americans with Disabilities Act (ADA).

Contact Information

Phone Numbers:

Main Phone Number (510) 287-5000 

Toll Free 1-800-555-8085 

Fax (510) 287-5069 

 

Address & Directions

Click HERE for Directions! 

 

Rider Informational Documents: 

East Bay Paratransit Riders Guide

All About East Bay Paratransit

Standing Orders

Tips for Dialysis

COVID-19 Updates

Responding to COVID-19 Concerns 

Passenger Face Covering Updates! 

 

Service Hours

Service is provided during the hours of AC Transit’s bus and BART’s rail operations. Service is limited to areas within ¾ mile of an operating bus route or BART station. Call (510) 287-5000 for information about specific times and locations.

Office Hours

(Office is currently closed to the public!)

Administration

M-F, 8 AM to 5 PM

(phone only!)

Ticket Sales

M-F, 8 AM to 5 PM

(online & phone only!)

Cancellations 24 hours
Complaints 24 hours
Customer Service Center

Every day, 4 AM to 1 AM

(phone only!)

Eligibility Certification

M-F, 8 AM to 5 PM

(phone only!)

General Information

Every day, 4 AM to 1 AM

(phone only!)

Reservations

Every day, 8 AM to 5 PM

(phone only!)

East Bay Paratransit