East Bay Paratransit lift van

Welcome to East Bay Paratransit

East Bay Paratransit is a public transit service for people who are unable to use regular buses or trains, like those operated by AC Transit and BART, because of a disability or a health-related condition. East Bay Paratransit transports riders from their origin to their destination in vans equipped with a wheelchair lift. East Bay Paratransit was established by AC Transit and BART to meet requirements of the Americans with Disabilities Act (ADA).

Contact Information

Phone Numbers:

Main Phone Number (510) 287-5000 

Toll Free 1-800-555-8085 

Fax (510) 287-5069 


Alternative Formats

Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 510-287-5000 to speak to a representative or email the Quality Assurance Manager Jasher Nowland at Jasher.Nowland@transdev.com. East Bay Paratransit will do its best to provide the requested alternative format within a reasonable time.


Address & Directions

Click HERE for Directions! 


Rider Informational Documents: 

East Bay Paratransit Riders Guide

All About East Bay Paratransit

Standing Orders

Tips for Dialysis

East Bay Paratransit Access Committee is calling for interested candidates to apply! To learn more, please visit the Rider Advisory page. 

The East Bay Paratransit Contactless Payment App is out now!

Click here for more details

COVID-19 Updates

Responding to COVID-19 Concerns 

Passenger Face Covering Updates! 


Service Hours

Service is provided during the hours of AC Transit’s bus and BART’s rail operations. Service is limited to areas within ¾ mile of an operating bus route or BART station. Call (510) 287-5000 for information about specific times and locations.

Office Hours


M-F, 8 AM to 5 PM

(phone only!)

Ticket Sales

M-F, 8 AM to 5 PM

(online & phone only!)

Cancellations 24 hours
Complaints 24 hours
Customer Service Center

Every day, 4 AM to 1 AM

(phone only!)

Eligibility Certification

M-F, 8 AM to 5 PM

(phone only!)

General Information

Every day, 4 AM to 1 AM

(phone only!)


Every day, 8 AM to 5 PM

(phone only!)

East Bay Paratransit