East Bay Paratransit lift van

Welcome to East Bay Paratransit

East Bay Paratransit is a public transit service for people who are unable to use regular buses or trains, like those operated by AC Transit and BART, because of a disability or a health-related condition. East Bay Paratransit transports riders from their origin to their destination in vans equipped with a wheelchair lift. East Bay Paratransit was established by AC Transit and BART to meet requirements of the Americans with Disabilities Act (ADA).

Contact Information

Phone Numbers:

Main Phone Number (510) 287-5000 

Toll Free 1-800-555-8085 

Fax (510) 287-5069 


Alternative Formats

Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 510-287-5000 to speak to a representative or email the Quality Assurance Manager Jasher Nowland at Jasher.Nowland@transdev.com. East Bay Paratransit will do its best to provide the requested alternative format within a reasonable time.


Address & Directions

Click HERE for Directions! 


Rider Informational Documents: 

East Bay Paratransit Riders Guide

All About East Bay Paratransit

Standing Orders

Tips for Dialysis


The East Bay Paratransit App is Now Out!


Click here for more details

COVID-19 Updates

Responding to COVID-19 Concerns 

Passenger Face Covering Updates! 


Service Hours

Service is provided during the hours of AC Transit’s bus and BART’s rail operations. Service is limited to areas within ¾ mile of an operating bus route or BART station. Call (510) 287-5000 for information about specific times and locations.

Office Hours


M-F, 8 AM to 5 PM

(phone only!)

Ticket Sales

M-F, 8 AM to 5 PM

(online & phone only!)

Cancellations 24 hours
Complaints 24 hours
Customer Service Center

Every day, 4 AM to 1 AM

(phone only!)

Eligibility Certification

M-F, 8 AM to 5 PM

(phone only!)

General Information

Every day, 4 AM to 1 AM

(phone only!)


Every day, 8 AM to 5 PM

(phone only!)

East Bay Paratransit